Guarantee

This page sets out the warranty that Nanjing ILUCKU Technologies Ltd. (“ILUCKU”) provides on its machinery. The warranty period is the time during which ILUCKU is responsible for ensuring that the machines function properly and meet the specifications agreed at the time of purchase.

During the warranty period, ILUCKU will repair or replace any component that proves defective or malfunctions because of faulty materials, design or workmanship.

Please note that the warranty does not cover damage or malfunction caused by improper installation, maintenance or operation. To keep the warranty valid, the customer may be required to follow ILUCKU’s maintenance and operating requirements.

Beyond the warranty, ILUCKU offers ongoing technical support and maintenance services to keep each machine running effectively throughout its lifecycle. These services may be provided at an additional cost and may include remote diagnostics, on-site repair and preventive maintenance programs.

ILUCKU guarantees that all extruder-based production lines and plastic-waste recycling equipment, together with their spare parts, are in good condition when used as intended, and offers a one-year limited warranty on them. This warranty applies only to the original buyer of the machinery, or to the user originally named and accepted by ILUCKU. It does not extend to any other user.

The warranty period is counted in one of two ways:

1. From shipment. The period starts on the shipment-on-board date shown on the bill of lading and ends one year and one month later, on the same day of the month. For example, if the bill of lading is dated April 30, 2019, the warranty ends on May 30, 2020.
2. From installation. The period starts on the date of installation at the customer’s facility and ends on the same date one year later. For example, if the machine is installed on April 30, 2019, the warranty ends on April 30, 2020.

In either case, the warranty ends on whichever of the two dates comes first.

This warranty does not apply to any damage caused by:

1. improper storage, transport or handling;
2. improper operation, or exposure to accidents;
3. improper installation or application;
4. repair or modification by anyone other than an approved ILUCKU service technician;
5. external factors, such as defective system design, configuration or installation planning, or defective equipment, parts or appliances not supplied by ILUCKU;
6. natural disasters, force majeure or other unforeseeable circumstances beyond ILUCKU’s control, for example earthquake, typhoon, whirlwind, volcanic eruption, flood, lightning, snowstorm or war;
7. wear of consumable parts, such as extruder screw elements, crusher blades and shredder blades.

Any claim must be sent to ILUCKU in writing, by postal mail or email, together with all supporting evidence, including but not limited to photos and videos. Please use the details below:

Company: Nanjing ILUCKU Technologies Ltd.
Email: contact#ilucku.com (Please replace # with @)
Telephone: +86 (25) 88450465
Address: No. 10 Suojie Street, Jianye District, Nanjing 210017, China

Please note that we no longer accept claims by fax; email is the preferred channel.

All claims must be filed within the warranty period.